Frequently Asked Questions
Everything you need to know about your Songmont experience
What materials are used in Songmont bags?
We use high-quality, sustainable materials including full-grain calf leather and soft vegan alternatives, often incorporating traditional Chinese craftsmanship and hardware designed for durability.
How long does international shipping take?
International orders typically arrive within 7 to 14 business days. Please note that delivery times may vary depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unused condition with all packaging intact. Please contact our support team to initiate a return or exchange.
Are there any duties or taxes for international orders?
Depending on your shipping destination, import duties and taxes may apply. These fees are the responsibility of the customer and are collected by the carrier at the time of delivery.
How should I care for my Songmont leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.